Career Exploration Project Essay Example | Topics and Well Written Essays - 2000 words

Career exploration Project - Essay ExampleIn this light, the purpose of this report is to take up informational interview with both key employees of Hilton Group to explore the dynamics that are required for survival in hospitality sector. Mr. Walter Jones plant life as a supervisor for the hotel for three departments mainly front-desk manager, food and beverage and customer complaint and the Mr. Alex Jordan full treatment in developing the customer relationships. This research is a primary one that will be pull ahead used for my own personal development in the professional environment.The interviews have occurred all over telephone. I had to vex the permission of the respondents before conducting the interview and this was done by e-mailing them in advance. The timing of the phone call was discussed over e-mails with the consent of the respondents. The findings from the interview are presented below.Mr. Walter Jones has worked with the Hilton Group for the past six years and h e acts as a supervisor of three key areas namely front office, food and beverages delivery and resolution of customer complaints. ternary most important skills have come up in the conversation with Mr. Walter Jones, namely, communication, problem solving and self-management skills. He explained that most importantly it is mandatory to manage one-self before managing others. He said that resolution of customer complaints requires having exquisite communication skills. These finding is consistent with the findings of Mallinson and Weiler (2000 cited in Barron 78) who had also found that communication is most important fate of supervisors. Problem-solving has also featured in their works. Mr. Whitman has also added that the organization has also been trying to improve its customer dish out experience for which it has encouraged every employee to take up computer learning skills. Mr. Whitman informed that he has of late learned internal computer software that makes his job easier.T he